Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off

Benefits/Perks

Competitive wages
Full-time hours (35hrs weekly, flexible work arrangement)
Continuing education opportunities
Education and training through the QPath Career Program
Career advancement opportunities
Meaningful work supporting individuals and families in their homes
Making a difference in the lives of those dealing with medical illnesses and age-related complications

Company Overview

Qualicare Home Care is a locally operated, nurse-led home care provider serving Lethbridge, Medicine Hat, and surrounding communities. We provide personalized home care services that support clients and families in maintaining safety, independence, and quality of life at home. Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Care Coordinators. The Care Coordinator plays an important role in coordinating client care, supporting caregivers, and ensuring high-quality service delivery.

Job Summary
The Care Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, developing an appropriate plan of care, and ensuring the competency of caregivers. The Care Coordinator commits to participate in establishing and implementing the highest standards of care.

The Care Coordinator provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring, and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client intake and assessments, health education/counseling, and follow-up care.

Responsibilities

Manage client referrals, intake calls, service conversion, onboarding, and ongoing care coordination while ensuring compliance with Qualicare policies and regulations.
Conduct in-home assessments, identify client needs and goals, develop individualized care plans, and ensure the appropriate and safe level of care is provided.
Monitor service delivery, conduct regular client follow-ups, address concerns, and ensure care is provided according to client needs, care plans, and Qualicare standards.
Consult with physicians and healthcare professionals as required, coordinate skilled services under appropriate supervision, and maintain accurate client documentation.
Support client satisfaction, respond to concerns, and participate in community education and outreach activities to promote Qualicare services.
Schedule and match caregivers to new and existing client engagements, ensuring appropriate coverage and client-caregiver fit.
Support caregiver onboarding, orientation, in-service education, and continuing education, including reviewing client-specific care plans, safety expectations, and home routines.
Support HR in ensuring caregivers are familiar with applicable laws, regulations, and workplace requirements.
Respond to caregiver questions and concerns, investigate issues, and follow up promptly to support caregiver satisfaction.
Ensures high‑quality care by monitoring care plan adherence, reviewing care logs, and maintaining accurate documentation.
Identifies and reports concerns promptly while supporting continuous improvement in client care and service delivery.
Engage in ongoing professional development through targeted training, conferences, and goal‑setting to strengthen performance and support continuous growth.
Perform other duties as assigned

Qualifications

Licensed Practical Nurse with current unencumbered licensure to practice professional nursing in Alberta.
Minimum five (5) years of clinical experience with at least half of that time working in home health or related health care organization.
Experience supporting caregivers or interdisciplinary teams is an asset.
Strong clinical assessment, communication, organization, and problem -solving skills
Experience in care coordination, client assessments, scheduling, or healthcare administration is preferred.
Excellent customer service skills and a compassionate, client-focused approach
Ability to work independently, manage competing priorities, and make sound decisions
Comfortable using computers, scheduling software, and electronic documentation
Knowledge of Alberta healthcare regulations, home care standards, and provincial and federal compliance requirements; familiarity with ALA and CDHCI programs is an asset

Note: This position is open until a suitable candidate is found or until closing date, whichever comes first.

Qualicare Lethbridge is committed to fostering an inclusive, diverse, and culturally safe workplace. We welcome applicants from all backgrounds and lived experiences. If you’re looking to grow with a new and expanding home care company, this role offers the opportunity to help shape our services and make a meaningful impact from the very beginning.

Flexible work from home options available.

Compensation: $30.00 - $34.00 per hour

Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.

At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.

As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.

If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.

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Are you currently registered and in good standing with the College of Licensed Practical Nurse of Alberta (CLPHA) with minimum of 5 years of post-graduarte clinical nursing experience?*

Qualicare Lethbridge & Medicine Hat is a dynamically growing home care. Are you excited to bring your leadership to a fast-paced scaling team?*

Please briefly describe your professional experience navigating Alberta Health Services (AHS/ALA) home care pathways and your familiarity with CDHCI program or Supportive/Assisted Living standards in Southern Alberta.*

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Why Should You Join Qualicare?

Joining Qualicare Home Care means joining a dynamic and inclusive community. We foster a strong sense of teamwork and offer ongoing support, training, and mentorship to help you excel in your role. Our commitment to work-life balance ensures that you have the flexibility and stability you need to thrive both personally and professionally.

In addition to competitive compensation and benefits, we offer a range of employee perks and recognition programs to celebrate your achievements. We believe that a happy and engaged workforce leads to better outcomes for everyone involved.

Meaningful Work

As a caregiver or healthcare professional at Qualicare, you have the opportunity to make a positive impact on the lives of individuals in need. You provide essential care and support, helping clients maintain their independence and improve their quality of life.

Flexibility

Qualicare recognizes the importance of work-life balance and offers flexible scheduling options. This allows employees to have control over their work hours, accommodating personal needs and responsibilities.

Professional Development

Qualicare is committed to the growth and development of its employees. The company provides ongoing training and education opportunities to enhance skills and knowledge. Whether it's specialized certifications or career advancement, Qualicare supports employees in reaching their professional goals.

Supportive Work Environment

Qualicare fosters a supportive and inclusive work environment. The company values teamwork, open communication, and collaboration. Employees have access to a network of colleagues and supervisors who are there to provide guidance, encouragement, and support.

Competitive Compensation and Benefits

Qualicare offers competitive compensation packages, ensuring that employees are fairly rewarded for their dedication and hard work. In addition to competitive pay, the company provides comprehensive benefits, including health insurance at some locations, and other perks to support the well-being of its employees.